Tell us how we can improve
Compliments, suggestions, and complaints help us improve quality and safety. You can also contact external agencies if needed.
Feedback without fear of impact on your care
We welcome compliments, suggestions, and complaints. Raising a concern should not affect the support you receive.
Supportive Process
We want you to feel fully supported when making a complaint, without any fear that it might negatively impact your care.
Advocacy Assistance
You are welcome to have an advocate assist you. If you need information on finding an advocate, please let us know.
Positive Recognition
Any positive feedback is recorded and shared with the relevant team members to acknowledge their excellent work.
Child Safety
For feedback concerning minors, we incorporate additional child safety considerations into every response.
Call 0493 707 015 or email feedback@australianallied.com.au
Your privacy
Provide feedback or make a complaint anonymously if you prefer.
If you choose to remain anonymous, we will be unable to provide direct updates on progress.
We are bound by the Australian Privacy Principles. Your details are secure.
How we handle concerns
Acknowledgement
2-3 business days for written complaints.
Resolution Goal
Aiming to resolve within 28 calendar days.
Extended Deadlines
If exceeds 60 days, we'll explain why.
Updates
Regular progress reports until completion.
External Review
If you are not satisfied with our managed resolution, you have the right to seek an external review from an independent body.
Independent Directory
NDIS Quality and Safeguards Commission
ScopeComplaints about the quality and safety of NDIS-funded supports and services.
Commonwealth Ombudsman
ScopeComplaints about Australian Government funded services.
Aged Care Quality and Safety Commission
ScopeComplaints about Australian Government funded aged care services (home care, residential).
Victorian Health Complaints Commissioner
ScopeComplaints about health services or the handling of health information in Victoria.
Victorian Disability Services Commissioner
ScopeComplaints about disability services not covered by the NDIS Commission, or for advocacy support in Victoria.
Office of the Australian Information Commissioner (OAIC)
ScopeComplaints about the handling of personal information and potential breaches of privacy.
Australian Human Rights Commission
ScopeComplaints about discrimination based on disability, age, race, sex, etc.
National Disability Advocacy Program (NDAP)
ScopeProvides contact details for disability advocacy organisations across Australia.
Contact details are subject to change by external authorities.